Requests for returns must be logged within 30 days of the
delivery date.
Items must be in their original packaging with labels
attached undamaged.
During the festive season, The Pro Shop will accept requests
for returns from the 15th of December to the 11th of January the following year.
Return instructions:
You can request a return by contacting us with your order
number, the details of the items in question, and an explanation of why you
would like to return the item/s. Our couriers will contact you to arrange a
suitable time and day to make the collection. Collection usually takes up to 5
working days to complete. Once the returned item is back in stock, we will send
you a coupon to the same value of the item purchased to use on our site.
The following items are not returnable
Underwear swimming costumes and any equipment or apparel/clothing
item that has been used.
Please note that return requests will be approved at the discretion
of The Pro Shop. Products will not be eligible for return if they have been
partially or entirely disassembled, physically altered, permanently installed,
affixed attached, joined, or added to, blended, or combined with, or embedded
within, other goods or property.
This includes products and packaging that have been worn or
damaged. We do not accept returns after 7 working days, but we will look at
each return request and approve it at our discretion. Shipping and handling
charges are not refundable unless an order has arrived damaged faulty incorrect
or missing The Pro Shop customer service team will use their discretion to
evaluate whether a refund for shipping and handling may be waivered.
Except in the case of a defect, we will not accept returns
of shoes that have been worn. The Pro Shop staff will determine whether the
shoes have been worn or not. Please note that The Pro Shop is not responsible
for returning the shoes to you in this case.
A separate box must be used to ship shoes/trainers back with
the original box inside. The original box cannot be used as packaging for
shipping. Any returns without the original shoebox or with a damaged shoe box
will not be refunded, they will be returned to sender.
Once a request for a return has been logged and approved by The
Pro Shop, you will be sent an email to confirm that our courier partner will
arrange a collection date and time with you.
Please ensure that the item/s is in the packaging that you
received them in and that you include the original order invoice.
Collection and return to our warehouse can take up to 4
working days for Main centres and 8 working days for outlying regional areas
from the date of logging a return.
Refunds
In the case of incorrect/damaged/faulty goods, your return
will be refunded by way of credit/gift card to the value of the item delivery
fee given if this was the only item purchased. Please notify us of such
products within 3 days of receipt of your order. Please contact us with details
about the incorrect/damaged/faulty product received along with the barcode or
the description of how the product is faulty. Please ensure to keep all
original packaging, we will ensure that the correct new product is delivered to
you, subject to stock availability or you will receive a full refund by way of a gift card or cash (refund back into the card used to make the purchase).
