Items
must be in a re-sellable condition and include original packaging and
labels, undamaged.
Requests
for returns must be logged within 30 days of the delivery date, except as
set out section 56 of The Consumer Protection Act.
Direct
returns to our warehouse are not permitted — all returns must be arranged
through our customer service team.
2. How to Request a Return
To request a return, please complete the “Return, Warranty
& Exchange Query” form on our contact us page or contact our customer
service team with:
Your
order number
The
item(s) you’d like to return
A
brief explanation of why you’d like to return them
Our courier partner will contact you to arrange a suitable
collection date and time.
Collections may take up to 5 working days. Once the returned item is received
and inspected, we will either:
·Issue a gift card to the same value of the goods.
·Dispatch the replacement product as agreed
·Issue a refund
3. Non-Returnable Items
For hygiene and product integrity reasons, the following
items cannot be returned:
Underwear,
swimwear, and any apparel or equipment that has been used, worn, or washed
Products
that have been partially or entirely disassembled, physically
altered, permanently installed, affixed attached, joined, or added to,
blended, or combined with, or embedded within, other goods or property.
Items
returned without original packaging or with damaged packaging
Shoes:
Shoes
that have been worn will not be accepted for return unless defective.
Shoes
must be returned in their original box, placed inside a separate shipping
box.
Any
returns without the original shoebox, or with a damaged box, will be
returned to sender.
4. Shipping and Handling
Shipping
and handling charges are non-refundable, except where an item was
incorrect, faulty, or damaged on arrival.
The
Pro Shop’s customer service team will determine eligibility for any refund
of shipping fees.
Return
collection and processing may take:
Up
to 4 working days for main centres
Up
to 8 working days for outlying or regional areas
5. Incorrect, Damaged or Faulty Goods (CPA Section 56)
In terms of Section 56 of the Consumer Protection Act (CPA),
all products sold by The Pro Shop carry an implied six (6) month warranty from
the date of delivery.
This means that goods are guaranteed to be:
Of
good quality,
In
good working order, and
Free
of defects, except where damage results from misuse, neglect, or normal
wear and tear.
If a product fails to meet these standards within 6 months
of purchase:
You
may return the item at no cost to you, and
The
Pro Shop will, at your choice:
(a)
Repair the item,
(b)
Replace the item, or
(c)
Refund the full purchase price.
If a repaired item fails again within 3 months, you may
request a replacement or refund.
Please notify us within 3 days of receipt if your order
arrives damaged, faulty, or incorrect. Include:
A
photo or description of the defect or damage
The
barcode or product code from the item
Your
order number
We’ll arrange for collection and inspection, and if the
fault is confirmed:
A
replacement product will be sent (subject to stock availability), or
You’ll
receive a full refund or gift card to the value of the product, including
the delivery fee (if it was the only item purchased).
6. General Notes
Return
requests are subject to review and approval at the discretion of The Pro
Shop.
Please
include the original order invoice in your return parcel.
Refunds
are processed and replacements dispatched only once the item has been
received and inspected.
