At The Pro Shop, we hold ourselves to world-class standards. We believe our customers deserve exceptional products, outstanding service and unbeatable value.
That’s why we make you this promise: WE WILL NOT BE BEATEN ON PRICE.
Found it cheaper elsewhere? If you’ve purchased an item from The Pro Shop and, within 30 days of your purchase, find the identical product advertised by an eligible competitor at a lower price, let us know. We’ll match the lower price and refund you the difference.
Planning to buy from us? If you find the identical product advertised by an eligible competitor at a lower price, tell us before you buy. Once we’ve verified the price and stock availability, we’ll match the competitor’s price.
We’ve reduced our price after you’ve bought? If The Pro Shop lowers the price of your product within 30 days of your purchase, we’ll match our new lower price and refund you the difference.
Compare the total cost, not just the advertised price. At The Pro Shop, we believe in transparent pricing. When comparing prices, remember to factor in delivery charges, import duties and taxes that may apply to purchases from other retailers, particularly international online stores. These additional costs can make a significant difference to the final price you pay.
The Pro Shop’s Price Promise is subject to the following Terms and Conditions:
Eligible Retailers: The Price Promise applies only to legitimate retailers that are VAT-registered in South Africa and are authorised resellers of the relevant brand.
International Retailers: The Price Promise does not apply to retailers based outside South Africa, including international online stores. Such purchases may be subject to additional costs, including delivery charges, import duties and taxes, which can significantly affect the final price. Furthermore, differences in pricing structures, shipping arrangements and applicable charges can make accurate, like-for-like price comparisons difficult. For these reasons, international retailers are excluded from the Price Promise.
Online Marketplaces and Private Sellers: The Price Promise does not apply to products advertised or sold by private individuals, or through online marketplaces where sellers may not be authorised retailers. This includes, but is not limited to, Facebook Marketplace, Gumtree, OLX, Craigslist and eBay.
Identical Products: The competing product must be identical to the product sold by The Pro Shop in every material respect, including brand, model, model year and condition. Both products must be new, unless the products being compared are in the same alternative condition (for example, demo or ex-display).
Delivery Costs: The competitor’s advertised price must include any applicable delivery or shipping costs required to deliver the product to the customer’s delivery address. For example, where a competitor is based in Johannesburg and the customer is in Cape Town, the competitor’s price must include the cost of delivery to Cape Town.
Warranty and Guarantee: The competitor must offer a warranty or guarantee equivalent to that offered by The Pro Shop for the same product.
MyGolfLife Loyalty Benefits: The Price Promise is assessed against The Pro Shop’s applicable selling price after taking into account any discounts available through the MyGolfLife loyalty programme.
Promotional Offers: The Price Promise does not apply to limited-duration promotional offers, including new-store opening specials and one-day-only sales such as Black Friday promotions.
